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Soft Skills Workshop to increase Emotional Intelligence

14 February 2011 No Comment

Recent research from Harvard University shows that successful CEO’s and senior managers in Fortune 500

companieshave levels of emotional intelligence above that of the general workforce.

They’ve also found that employees who have higher levels of emotional intelligence are more likely to cope with organisational stress, with less absenteeism and higher job satisfaction.

Emotional Intelligence is also a vital ingredient in successful customer service and sales, in managing people and in team work.

Soft skills are increasingly becoming the hard skills of today’s work force.

It’s just not enough to be highly trained in technical skills, without developing the softer, interpersonal and relationship-building skills that help people to communicate and collaborate effectively.

Also, most graduate schools don’t teach you how to cultivate your soft skills.

A company could have soft skills gaps if your workforce has lots of technical skills but an absence of people skills; if you’re really good at getting clients but not retaining them; if you have lots of staff turnover; when you have lots of managers but no real leaders or if you have difficulty in communicating with your spouse or kids at home.

In fact, whenever you are unable to capitalise on the wealth of knowledge, experience and proficiency within your team, then you should be assessing the level of communication and interpersonal skills that are present in your organisation.

Traditionally, people don’t receive adequate soft skills training – either during vocational instruction or as part of on-the-job training.

MainTop Consultancy introduced a new soft skills workshop, Emotional Intelligence, to help businesses reduce the risk of losing millions of rands due poor customer service and sales.

For more information, contact Irene van der Schyf at 072 217 4153.

Win one of three books written and autographed by Irene van der Schÿf, Decoding Long-term Insurance – An Explanation of Concepts and Definitions in the reader’s competition on page 11.

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